Coronavirus (COVID-19) FAQ’s
Yes, we are still accepting online orders during this time and your payment method will not be charged until the order is ready to ship. Please refer to our rates & delivery terms below for delivery lead times.
Q: What can I do to keep track of the progress of my order?
As soon as your order is shipped you will receive a shipment confirmation e-mail. This will include all necessary tracking information so that you can stay up to date with the latest progress of your delivery.
For questions, please contact us at email@example.com. We are always here to help.
Q: How are Callaway Golf looking after their customers and staff during COVID-19?
In order to help fight the COVID-19 outbreak, we are following all government orders and mandates for your safety as well as that of our employees.
We have taken additional steps to ensure our warehouse is a safe space for our staff to work in by putting the following measures in place:
- Limited the number of staff working at any one time, giving them significantly more distance from each other than the 2-metre minimum.
- Considered the other members of staff households, particularly any vulnerable groups.
- Adapted the working environment to help ensure social distancing can be maintained at all times
- Additional cleaning routines with more frequent cleaning of high traffic areas
- Providing hand sanitiser and ensuring all our staff are washing their hands on a regular basis & distancing in shared spaces; i.e. break rooms, canteens and smoking areas
Q: Is it safe to receive parcels?
According to the World Health Organization (WHO), the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 (Coronavirus) from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
All of our warehouse staff and delivery couriers are fully informed of the precautionary safety measures in place to avoid the spread of COVID-19.
Q: Are you still accepting returns?
Yes, we are still accepting returns. However, due to our reduced service during this period, you can expect delays with the delivery and processing of all returns.
Q: Can I receive a refund if my order can"t be delivered?
Yes, we can either refund your order or help you to reschedule the delivery for another time.
Q: How will they deliver my parcel if I am in isolation?
All delivery couriers have been advised to reduce contact with customers. Orders can be requested for safe place delivery (where available).
Still need further support?
Our teams are available and ready to help.
CONTACT US HERE
Q: Are EU customers required to pay import duties or VAT?
A: There are no import duties or additional VAT due on orders purchased through https://eu.callawaygolfpreowned.com/ to regions including; The United Kingdom (Excluding Jersey), Germany, France, Austria, Belgium, Ireland, Luxembourg, Netherlands, Sweden, Denmark, Spain (Excluding Canary Islands), Italy, Portugal, Finland, Slovakia, Slovenia, Latvia, Estonia, Greece and Lithuania.
Customers shopping from Mainland Europe can shop confidently online, knowing that Callaway Golf Europe have diligently prepared for Britain's exit from the EU and we have ensured that our customers will have no additional import duties or VAT due over and above what is quoted for shipping and VAT on checkout.
Shipments will continue to originate from our UK Distribution Centre in Swindon. Effective 01-01-2021, Callaway Golf Europe will import our products on a daily basis into Germany, paying all import duties and VAT on arrival. For shipments to a final destination in other EU countries, the goods will be on-forwarded immediately after Callaway Golf Europe pays both the duty and import VAT; the goods then being in free circulation within the EU will make their way to the final destination.
Q: EU Shipping Delays: Updated 11-01-2021
Due to recent Brexit related changes to shipping procedures that came into affect from the 01-01-2021, our courier partner are experiencing industry-wide delays on shipments between UK and the EU of between 5-10 business days. Please bear with us while we work hard to catch up on the current backlog, we hope to get your order to you as soon as possible.
Q: Delays on EU Returns: Updated 05-02-2021
We are experiencing delays on returns made from the EU to the UK of between 15-20 business days. Following the recent Brexit related changes that came into effect on the 01-01-2021, all returns from Europe to the UK will be routed through Germany. We have taken this approach to ensure that there are no import duties or VAT for our EU customers. We expect these longer than usual lead times on our returns to be reduced substantially as the initial delays on EU to UK shipments are resolved in the coming weeks. Please rest assured that our team are closely monitoring all returns and we will work hard to ensure that every return is processed as swiftly as possible once they are received at our distribution center in Swindon, UK.
Rates & Delivery Terms
*Free Shipping over:
£150 / €170 / 1250 DKK / 1800 SEK
|Destination||Cost||Transit Time||Cost||Transit Time|
|Great Britain||£4.99||2 business days||£7.99||Next business day delivery available on orders placed before 11am (GMT)|
|Germany||€8.49||4 business days||€13.49|
|France||€8.49||3 business days||€13.49|
|Austria||€8.49||4 business days||€13.49|
|Belgium||€8.49||3 business days||€13.49|
|Ireland||€8.49||3 business days||€13.49|
|Luxembourg||€8.49||3 business days||€13.49|
|Netherlands||€8.49||3 business days||€13.49|
|Sweden||90 SEK||5 business days||140 SEK|
|Denmark||85 DKK||4 business days||130 DKK|
|Spain||€10.99||4 business days||€17.49|
|Italy||€10.99||5 business days||€17.49|
|Portugal||€10.99||5 business days||€17.49|
|Finland||€11.99||6 business days||€17.99|
|Slovakia||€17.99||4 business days||€20.99|
|Latvia||€20.99||5 business days||€24.99|
|Estonia||€20.99||6 business days||€24.99|
|Slovenia||€17.99||4 business days||N/A||Express Shipping Not Available|
|Greece||€20.99||6 business days||N/A||Express Shipping Not Available|
|Lithuania||€20.99||5 business days||N/A||Express Shipping Not Available|
Rates & Trade-In Terms
|Great Britain||£4.99||3 business days|
|Germany||€8.49||4 business days|
|France||€8.49||3 business days|
|Austria||€8.49||4 business days|
|Belgium||€8.49||3 business days|
|Ireland||€8.49||3 business days|
|Luxembourg||€8.49||3 business days|
|Netherlands||€8.49||3 business days|
|Sweden||90 SEK||5 business days|
|Denmark||85 DKK||4 business days|
|Spain||€10.99||4 business days|
|Italy||€10.99||5 business days|
|Portugal||€10.99||5 business days|
|Finland||€11.99||6 Business Days|
|Slovakia||€17.99||4 Business Days|
|Slovenia||€17.99||4 Business Days|
|Latvia||€20.99||5 Business Days|
|Estonia||€20.99||6 Business Days|
|Greece||€20.99||6 Business Days|
|Lithuania||€20.99||5 Business Days|
*Note: Express shipment will ensure that your trade in reaches us sooner, however the ten (10) business day turnaround time once the trade has reached our facility would remain the same.
How are shipping costs calculated?
Unless otherwise selected, all orders and trades are shipped on our standard service which is charged at a fixed rate as outlined in the rates & delivery terms above. Should you select express delivery, we charge a fixed rate as outlined in the rates and delivery terms above. Shipping costs are calculated automatically and applied on checkout.
How long will my order take to arrive?
All orders are despatched within 1-2 business days. Shipping days exclude weekends and holidays. Once shipped, you will received a shipment confirmation e-mail with tracking information. Transit times may vary depending on the delivery destination that you have selected. Please refer to our delivery terms above and track your order for a more accurate estimate.
• Most of Callaway Golf Europe’s products will ship from our Swindon warehouse in the United Kingdom.
• We do not ship to PO Boxes.