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Official Callaway Golf Preowned Site

Orders/Shipping

Return Policy

Callaway Golf Europe wants you to be fully satisfied with every item you purchase. If you are not satisfied with the item you have purchased, you may return it within 14 days of shipment for a full refund of the product purchase price. This returns policy is offered in accordance to your statutory rights. This refund does not include the cost of any delivery charges (where applicable).

Please retain proof of posting when returning items to us by post.

Returns Address

Callaway Golf Superhub
Unit 10C Viscount Way
South Marston Industrial Estate
Swindon
SN3 4TN

Please note that Callaway Golf Europe reserves the right to refuse a refund outside of the 14-day refund period stated above unless the product is deemed faulty or unsatisfactory.

To qualify for a refund:

  • The item must be returned in its original condition.
  • Must be complete with all parts and accessories intact.
 

Refunds can only be credited back to the debit/credit card, or other payment method (e.g. VISA/MasterCard) used to make the original purchase. Please allow 5-7 working days from when the return is delivered to our distribution center for the refund amount to be credited back to the account that was used to place the order.

Items which can't be returned using our Returns Policy

  • Free gifts/free items
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Rates & Trade-In Terms

STANDARD
DestinationCostTransit time
Great Britain£4.993 business days
Germany€8.494 business days (Temporary Delays - Learn More)
France€8.493 business days (Temporary Delays - Learn More)
Austria€8.494 business days (Temporary Delays - Learn More)
Belgium€8.493 business days (Temporary Delays - Learn More)
Ireland€8.493 business days (Temporary Delays - Learn More)
Luxembourg€8.493 business days (Temporary Delays - Learn More)
Netherlands€8.493 business days (Temporary Delays - Learn More)
Sweden90 SEK5 business days (Temporary Delays - Learn More)
Denmark85 DKK4 business days (Temporary Delays - Learn More)
Spain€10.994 business days (Temporary Delays - Learn More)
Italy€10.995 business days (Temporary Delays - Learn More)
Portugal€10.995 business days (Temporary Delays - Learn More)
Finland€11.996 Business Days (Temporary Delays - Learn More)
Slovakia€17.994 Business Days (Temporary Delays - Learn More)
Slovenia€17.994 Business Days (Temporary Delays - Learn More)
Latvia€20.995 Business Days (Temporary Delays - Learn More)
Estonia€20.996 Business Days (Temporary Delays - Learn More)
Greece€20.996 Business Days (Temporary Delays - Learn More)
Lithuania€20.995 Business Days (Temporary Delays - Learn More)

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​​​​​​​Important Notice: Delays on European Returns to the UK

We are experiencing delays on returns made from the EU to the UK of between 14-21 business days. Following Brexit related changes that came into effect on the 01-01-2021, all returns from Europe to the UK will be routed through Germany. We have taken this approach to ensure that there are no import duties or VAT for our EU customers. We expect these longer than usual lead times on our returns to be reduced substantially as the initial delays on EU to UK shipments are resolved. Please rest assured that our team are closely monitoring all returns and we will work hard to ensure that every return is processed as swiftly as possible once they are received at our distribution center in Swindon, UK.

 

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