Coronavirus (COVID-19) FAQ's
Q: Are you still accepting online orders?
Yes, we are still accepting online orders during this time and your payment method will not be charged until the order is ready to ship.
Due to local mandates regarding COVID-19 and Callaway employees at our various facilities doing their part to combat the ongoing pandemic, Callaway Golf are operating a much reduced service so will be shipping out online orders on a one day per week basis for the foreseeable future. During this restricted period you can expect to experience delays with shipping product, processing returns and trades.
Q: What can I do to keep track of the progress of my order?
As soon as your order is shipped you will receive a shipment confirmation e-mail. This will include all necessary tracking information so that you can stay up to date with the latest progress of your delivery.
For questions, please contact us at firstname.lastname@example.org. We are always here to help.
Q: How are Callaway Golf looking after their customers and staff during COVID-19?
In order to help fight the COVID-19 outbreak, we are following all government orders and mandates for your safety as well as that of our employees.
Our offices are closed and office staff members are working remotely to ensure that we are still able to support and provide you with the best possible service.
We have taken additional steps to ensure our warehouse is a safe space for our staff to work in by putting the following measures in place:
- Limited the number of days in the week that our warehouse is operational.
- Limited the number of staff working at any one time, giving them significantly more distance from each other than the 2-metre minimum.
- Considered the other members of staff households, particularly any vulnerable groups.
- Adapted the working environment to help ensure social distancing can be maintained at all times
- Additional cleaning routines with more frequent cleaning of high traffic areas
- Providing hand sanitiser and ensuring all our staff are washing their hands on a regular basis & distancing in shared spaces; i.e. break rooms, canteens and smoking areas
We are also working closely with our staff and onsite Health and Safety teams to understand any concerns that they have.
Q: Is it safe to receive parcels?
According to the World Health Organization (WHO), the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 (Coronavirus) from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
All of our warehouse staff and delivery couriers are fully informed of the precautionary safety measures in place to avoid the spread of COVID-19.
Q: Are you still accepting returns?
Yes, we are still accepting returns. However, due to our reduced service during this period, you can expect delays with the delivery and processing of all returns.
Q: Can I receive a refund if my order can’t be delivered?
Yes, we can either refund your order or help you to reschedule the delivery for another time.
Q: How will they deliver my parcel if I am in isolation?
All delivery couriers have been advised to reduce contact with customers. Orders can be requested for safe place delivery (where available).
Still need further support?
Our teams are available and ready to help.
Rates & Delivery Terms
*Free Shipping over £150
|Destination||Cost||Transit Time||Cost||Transit Time|
|Great Britain||£4.99||2 business days||£7.99||Currently Unavailable|
Rates & Trade-In Terms
|Destination||Cost||Delivery Terms||Cost||Delivery Terms|
|Great Britain||£4.99||Returned within 3 business days after collection||£7.99||Currently Unavailable|
*Note: Express shipment will ensure that your trade in reaches us sooner, however the ten (10) business day turnaround time once the trade has reached our facility would remain the same.
How are shipping costs calculated?
Unless otherwise selected, all orders and trades are shipped on our standard service which is charged at a fixed rate of £4.99. On this service you can expect delivery within 2 business days to all areas within the United Kingdom. Should you select express delivery, we charge a fixed rate of £7.99 to all areas within the United Kingdom. All orders placed with Express Shipping before 11am (UTC+0) should be delivered on the next business day.
How long will my order take to arrive?
Shipping days exclude weekends and holidays. Transit times may vary depending on the delivery destination you have selected. Please refer to our delivery terms above and track your order for a more accurate estimate.
• Most of Callaway Golf Europe’s products will ship from our Swindon warehouse in the United Kingdom.
• We do not ship to PO Boxes.