Effective November 1, 2006 (last updated May 18, 2018)
Information We Collect
Contact information. We may collect your name and email address. We may also collect your street address or phone number.
Demographic information. We may collect information about your lifestyle or your golf game. We may also collect information about your buying preferences. We may also collect your day and month of birth and zip code.
Payment information. If you make purchases, we may collect your credit card information. We may also collect security information like your mother's maiden name.
Information you post or share on the Site. We collect the information you post in a public space on our site. For example, you might be able to post feedback about our products that others visiting our sites will see. We also collect information when you contact us.
Information about your Callaway account. For example, we may collect user names and passwords.
Other information. For example, we may collect information about the website browser you are using. We might look at what site you came from, or what site you visit when you leave us. We may collect information about your location. This may include your precise location. We may collect this using different types of technologies, including GPS and Wi-Fi. If you use our mobile app, we may also access your device’s location information in the background. We might also collect device identifiers. We collect this information using the tracking tools described below. To control those tools, visit here.
How We Collect Your Information
We collect information directly from you. For example, we collect information when you register on the Site or make an online purchase. We also collect information if you take our surveys or participate in online forums. From time to time we offer sweepstakes, contests, and prize draws, and collect information as part of those programs. We may also allow you to post information in an online forum.
We collect information from you passively. For example, we use common tracking tools like cookies and web beacons. We do this on our websites and in emails that we send to you. We collect information about users over time when you use this website. Learn more about these tools and how you can control them, here. We also collect information from our mobile apps.
We get information about you from third parties. For example, social media websites may provide us with information about you.
We Combine Information
If you subscribe to one of our services, we may combine the information we already have about you. When you visit our Sites, we may also combine information new collect with information new already have about you. We may also combine information about you that we learn from third parties. For example, if you use one of our Facebook Connect features, we will combine information we obtain from that feature with information we already have. We may also combine information that we have collected offline with information we collect online.
Use Of Information Collected
To process your requests and for related purposes. For example, to fulfill an order you place with us. Or, we may use your information to contact you about a purchase. We may also use your information to notify you if you win a promotion.
To tell you about new products and services. We may send you updates about our sites or new products. We may also send you other information which we think you might find interesting. We may contact you using the contact information we have about you. We may also customize our website to show you products or information we think you would find interesting.
We might tell you about third party products or services we think you will like. For example, we might send you information about a deal that we are able to offer to our registered users. This may also include promotions we offer along with our partners.
To protect our Sites and apps. We may use your information to protect our company and our customers. We also use information to protect our websites and apps.
To operate our Sites and serve our advertisements. For example we use information we collect to analyze trends and improve site layout. We also monitor traffic patterns at our sites to personalize our site. We sometimes work with third parties to help us with our site monitoring activities. Our monitoring may include tracking your online activities, either ourselves or with the help of our vendors. If you subscribe with us, we’ll enroll you in our email newsletters.
When you have given us permission, we might authorize other companies to contact you directly. For example, if you register online we might give you the option of receiving marketing information from trusted business partners.
We may share information within the Callaway family of companies. This includes Callaway Golf Company; Callaway Golf Europe Ltd.; Callaway Golf Gmbh; Callaway Golf Canada Ltd.; Callaway Golf (Guangzhou) Technology Service Co., Ltd.; Callaway Golf India Private Limited; Callaway Golf K.K. MG; Callaway Golf Korea Ltd.; Callaway Golf Malaysia Sdn. Bhd.; Callaway De Mexico, S.A. DE C.V.; Callaway Golf (Shanghai) Trading Co., Ltd.; Callaway Golf (Thailand) Limited; Callaway Golf South Pacific Pty Ltd.; Callaway Apparel K.K; TravisMatthew; and Callaway Golf Interactive.
We may share information with third parties who perform services on our behalf. For example, we may share information with vendors who send emails for us or process orders. We may also share information with companies that operate our websites or run a promotion. You can contact us if you want to learn more about how our service providers use your information.
We may share information with our business partners. For example, we may share information with third parties who co-sponsor a promotion. These partners may send you information about events and products by mail or email. For example, we will share your information with operators of co-branded websites that offer merchandise to you. We will also share your information with trusted third parties in whose products or services might be of interest to you or for joint promotional purposes.
We may share information with third parties for their marketing purposes. These third parties may include our retail partners. These third parties may also share your information with others. These third parties may use the information for their own marketing purposes or the marketing purposes of others. This may include the delivery of interest based advertising. Third parties’ use of your information is governed by those parties’ privacy policies.
We will share information we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud.
Information posted to message boards is publicly viewable. We may allow you to submit comments on our sites. Please remember that any information that is disclosed in these areas becomes public information. Do not submit any personal information.
We may share information with any successor to all or part of our business as permitted by law. For example, if part of our business was sold we may give our customer list as part of that transaction. Where legally required, we will give you prior notice and if you have the legal right to do so, allow you to object.
We may share information for other reasons we may describe to you.
You may access, delete or object in the processing of your personal data.
Except as otherwise identified in this Policy, you may request that we stop, or limit, using your information. You may also request that we remove your personal information from our system or that we rectify your personal information if the personal information we have stored is incorrect or incomplete. You may also request a description of the personal information we have collected about you, or to receive a copy of your collected data. You may also request that we transfer your personal information to another company or to receive your personal information in a structured, commonly used and machine-readable format.
If you have provided us with your consent to collect or use your personal information, you may withdraw your consent at any time and for any reason, without affecting the lawfulness of our processing based on your consent prior to the withdrawal. If you feel that we have violated your privacy rights, you have the right to make a complaint to us using the information listed below or to contact your local data protection authority.
To exercise the foregoing rights, please contact us using the information listed below. Please note your right to access your personal data is not absolute. We may deny you access to your personal data when required or authorized by law. For example, we may deny access if granting access would have an unreasonable impact on another individual’s privacy.
Opting out of marketing emails. You can opt out of marketing emails by following the instructions in any marketing emails you receive. You can also opt-out by sending us an email. To request changes to or to review your information, please send us an email. You may also log into your account and change your settings. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.
Controlling information shared with third parties for marketing purposes. To opt out of having your information shared with third parties for their marketing purposes, please email us. We will process your request as required by law. Some of our sites also have a ‘My Profile’ area where you can modify your preferences.
Controlling cookies and tracking tools. You can choose to turn off tracking tools. To learn how, read our Do Not Track policy here . However if you don't provide us with information you will not be able to participate in certain features, like contests or sweepstakes. Also, if you turn off tracking, some features may not work.
We contract with third parties to serve our ads across the Internet. The ads we serve may be based on tracking activities, as described in more detail below.
Controlling tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an ‘unsubscribe’ link.
These Sites and Apps are Not Intended for Children
Our sites are not created for children. We do not believe children are interested in our sites, and do not knowingly collect information from children under 18. If you are a parent or guardian and think we have information about your child who is under 13, please contact us. Parents, you can learn more about how to protect children's privacy on-line here.
We use industry standard security measures to protect our sites. We store information for as long as necessary to carry out the purposes described here. We will also store information for as long as we are required to legally.
While we use reasonable security measures, we cannot guarantee that the Internet or your mobile device will be completely secure. We encourage you to take steps to protect yourself online, including ensuring that any online account information you have remains secure. For example, do not share your password with other people.
Our sites are generally operated in the United States. If you are located outside of the United States, any information you provide to us will be transferred to the United States. By using our sites and giving us your information, you consent to such transfer, and understand that the U.S. may not provide the same level of protections as the laws of your country.
Links to Third-Party Sites
Our site may also serve third party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.
If you have any questions about this Policy, please email us at firstname.lastname@example.org.
You can also write to us or call us at:
2180 Rutherford Road
Carlsbad, CA 92008
From time to time we may change our privacy practices. The latest version of this policy will be posted here. If there is a material change to this policy that we wish to apply retroactively, we will notify you by email.